--- title: "Privacy Policy | Rusupo Heating and Plumbing Ltd" description: "How Rusupo Heating and Plumbing Ltd collects, uses and protects your personal information when you request a quote or book heating and plumbing work." lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://rusupoheatingandplumbing.co.uk/#organisation", "name": "Rusupo Heating and Plumbing Ltd", "alternateName": "Rusupo", "url": "https://rusupoheatingandplumbing.co.uk", "logo": "https://rusupoheatingandplumbing.co.uk/icon-512.png", "image": "https://rusupoheatingandplumbing.co.uk/icon-512.png", "email": "rhp@rusupo.co.uk", "telephone": "+447476561822", "founder": { "@type": "Person", "name": "Matt Anderson" }, "address": { "@type": "PostalAddress", "streetAddress": "13 Coggeshall Road, Earls Colne", "addressLocality": "Colchester", "addressRegion": "Essex", "postalCode": "CO6 2JP", "addressCountry": "GB" }, "sameAs": [ "https://www.facebook.com/RHPLimited", "https://www.instagram.com/RHPLimited", "https://www.checkatrade.com/trades/rusupoheatingandplumbing" ] }, { "@type": "WebSite", "@id": "https://rusupoheatingandplumbing.co.uk/#website", "url": "https://rusupoheatingandplumbing.co.uk", "name": "Rusupo Heating and Plumbing Ltd", "inLanguage": "en-GB", "publisher": { "@id": "https://rusupoheatingandplumbing.co.uk/#organisation" } } ] }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://rusupoheatingandplumbing.co.uk" }, { "@type": "ListItem", "position": 2, "name": "Privacy Policy", "item": "https://rusupoheatingandplumbing.co.uk/privacy-policy" } ] } ] --- Gas Safe Reg. 638860 | 24-hour emergency cover, Essex & Suffolk [rhp@rusupo.co.uk](mailto:rhp@rusupo.co.uk)Earls Colne, Colchester [![Rusupo Heating and Plumbing Ltd](/__l5e/assets-v1/8035794b-f185-4fbe-94da-ba8f30e79e2b/rusupo-logo.png)](/) [Services](/services) [Service Areas](/areas) [About](/about)[Our Work](/our-work)[Reviews](/reviews)[Contact](/contact) [07476 561822](tel:+447476561822)[Request Estimate](/contact) [Call](tel:+447476561822) Legal # Privacy Policy How Rusupo Heating and Plumbing Ltd handles the personal information you give us. ## Who we are Rusupo Heating and Plumbing Ltd, Earls Colne, Colchester, Essex. You can contact us by phone on 07476 561822 or by email at [rhp@rusupo.co.uk](mailto:rhp@rusupo.co.uk). We are the data controller for the information described on this page. ## What we collect When you complete an enquiry or quote form on this website we collect your name, phone number, email address, postcode, the service you are enquiring about and any job details you choose to add. If you call or email us we keep a record of the contact details you supply and the work discussed. ## Why we use it - To respond to your enquiry and prepare a quote for the work. - To arrange access, attend the property and complete the job. - To issue certification and records where the work requires it, including gas safety documentation. - To keep records of completed work, guarantees and payments, and to meet our legal and regulatory obligations. Our lawful bases are your consent when you submit an enquiry, performance of a contract once you instruct us, our legitimate interest in running the business, and compliance with legal obligations relating to gas work and company records. ## Who we share it with We do not sell your information. We share it only where necessary: with the Gas Safe Register and manufacturers such as Vaillant when registering work or a warranty, with trusted trades where a job requires them (for example on bathroom fitting), with our insurer or accountant where relevant, and with service providers who host this website and process enquiry forms on our behalf. ## How long we keep it Enquiries that do not lead to work are kept for up to 12 months. Records of completed work, certificates, guarantees and payment records are kept for as long as required for warranty, insurance, legal and tax purposes. ## Your rights Under UK data protection law you can ask for a copy of the personal information we hold about you, ask us to correct or delete it, object to or restrict how we use it, and withdraw consent at any time. Email [rhp@rusupo.co.uk](mailto:rhp@rusupo.co.uk) and we will respond within one month. If you are unhappy with our response you can complain to the Information Commissioner’s Office at ico.org.uk. ## Cookies and this website This website uses only the cookies and storage needed to make pages work correctly. Pages that show a map embed content from Google, which may set its own cookies once loaded. You can block or delete cookies through your browser settings. ## Changes to this policy We may update this policy from time to time. The version published on this page is the current one. Questions about it can go to 07476 561822 or rhp@rusupo.co.uk. See also our [terms and conditions](/terms-conditions), or [get in touch](/contact). ![Rusupo Heating and Plumbing Ltd](/__l5e/assets-v1/8035794b-f185-4fbe-94da-ba8f30e79e2b/rusupo-logo.png) Gas Safe registered heating and plumbing, led by Matt Anderson. Boiler installations, repairs, servicing and full central heating across Essex and Suffolk, with 24-hour emergency cover. [](https://www.facebook.com/RHPLimited)[](https://www.instagram.com/RHPLimited) ### Services - [Boiler Installations](/services/boiler-installation) - [Boiler Repairs](/services/boiler-repairs) - [Boiler Servicing](/services/boiler-servicing) - [Full Central Heating Installations](/services/central-heating-installation) - [Radiator Installations](/services/radiator-installation) - [Hot Water Cylinders](/services/hot-water-cylinders) - [Powerflushing](/services/powerflushing) - [Emergency Call-Outs (24hr)](/services/emergency-plumber) - [Bathroom Fitting](/services/bathroom-fitting) - [General Plumbing](/services/general-plumbing) - [Landlord Gas Safety Certificates (CP12)](/services/landlord-gas-safety-certificates) - [All heating & plumbing services](/services) ### Company - [About us](/about) - [Our work](/our-work) - [Reviews](/reviews) - [Contact](/contact) ### Get in touch - [07476 561822](tel:+447476561822) - [rhp@rusupo.co.uk](mailto:rhp@rusupo.co.uk) - Earls Colne, Colchester, Essex Opening hours: Open 24 hours, seven days a week ### [Areas covered](/areas) - [Braintree](/areas/braintree) - [Colchester](/areas/colchester) - [Kelvedon](/areas/kelvedon) - [Tiptree](/areas/tiptree) - [Feering](/areas/feering) - [Halstead](/areas/halstead) - [Sudbury](/areas/sudbury) - [Sible Hedingham](/areas/sible-hedingham) - [Coggeshall](/areas/coggeshall) And surrounding Essex & Suffolk. © 2026 Rusupo Heating and Plumbing Ltd. All rights reserved. [Privacy Policy](/privacy-policy)[Terms & Conditions](/terms-conditions)[Cookie Policy](/cookie-policy) Gas Safe Registration No. 638860 · £2,000,000 public liability insurance [Call Now](tel:+447476561822)[Request Estimate](#estimate) We use essential cookies to run this site, plus optional ones to improve it. See our [cookie policy](/cookie-policy). AcceptReject